1. Introduction
Welcome to Easyroomnepal (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our Easyroomnepal mobile application (the “App”) and any related services.
Easyroomnepal is an online Room booking app that enables users to buy and sell room and flats. Our goal is to connect buyers and sellers in a secure, convenient, and transparent environment.
By installing, accessing, or using Easyroomnepal, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We only collect information necessary to provide our services, ensure security, and comply with applicable laws.
2.1 Information You Provide Directly
Mobile Number: Used for OTP-based login and account verification.
OTP Verification Data: Temporary data used only to authenticate you via SMS.
Profile Information: Name, optional profile photo, and city or location.
Social Login Information: If you sign in using Google, Apple, or other social platforms, we may receive basic profile details (name, email, profile photo) — we do not collect or store passwords.
Listing Details: Title, description, price, category, and media (photos, videos, or audio clips) of the items you post for sale.
Communication Information: Messages, chats, and support queries you send through the app.
2.2 Automatically Collected Information
When you use the app, we may automatically collect:
Device Details: Model, OS version, app version, device identifiers, and network information.
Usage Data: How you interact with listings, ads, and other app features.
Location Data: If you grant permission, we may collect your approximate or precise location to show nearby ads and improve search results.
Log Data: Error logs, crashes, and analytics events (via Firebase).
2.3 Payment Data
If you purchase premium listings, boosts, or subscription features:
We collect only necessary payment details like transaction ID, payment status, and amount.
All payments are securely processed by Razorpay, Stripe, or PhonePe.
We do not store credit/debit card numbers or banking information on our servers.
3. How We Use Your Information
We use your data to:
Verify your identity through OTP or social login.
Enable you to create, manage, and edit classified ads.
Display relevant listings based on your search, interests, or location.
Facilitate safe communication between buyers and sellers.
Send transaction confirmations, updates, or promotional messages.
Process payments and deliver premium services.
Monitor app performance and prevent fraudulent activity.
Improve app design, content quality, and functionality.
Comply with legal obligations and enforce our Terms of Service.
4. Permissions We Request and Their Purpose
Easyroomnepal requires certain permissions to provide full functionality:
| Permission | Why We Need It |
|---|---|
| INTERNET | To connect to servers, fetch listings, process payments, and enable all app features. |
| ACCESS_NETWORK_STATE / ACCESS_WIFI_STATE | To check connectivity and optimize app performance. |
| ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION | To show relevant listings near your location. |
| CAMERA | To take photos or videos for product listings. |
| READ_MEDIA_IMAGES / VIDEO / AUDIO | To upload existing media from your device to your listings. |
| RECORD_AUDIO | To record voice-based item descriptions or messages. |
| VIBRATE | To provide vibration feedback for notifications. |
| WAKE_LOCK | To prevent your device from sleeping during uploads or transactions. |
| RECEIVE_BOOT_COMPLETED | To reschedule notifications or background processes after restart. |
You may deny or revoke permissions anytime from your device settings, though some features may become unavailable.
5. Data Sharing and Third-Party Services
We do not sell or rent user data to anyone. However, we use trusted third-party services to help us operate safely and efficiently:
Google Firebase: For authentication (OTP), analytics, crash reporting, and notifications.
Google Maps Platform: For displaying locations and enabling nearby search.
Payment Gateways (Razorpay, Stripe, PhonePe): For secure transactions and payment verification.
Google AdMob: For displaying ads relevant to your location and category interests.
Each third-party service provider has its own privacy policy, which we encourage you to review.
All partners comply with industry-standard encryption and security regulations.
6. Data Retention and Deletion
We retain your personal data as long as your Easyroomnepal account is active.
You can delete your account anytime through the app settings or by contacting our support team.
Once deleted:
Your listings, chats, and personal data are permanently removed from our systems.
Transaction-related data may be retained for a legally required period (for tax or fraud prevention).
We regularly review our data retention policies to ensure minimal and compliant storage.
7. Data Security
We take your privacy seriously and apply multiple safeguards:
All communication between the app and servers uses HTTPS encryption.
We host our data on secure cloud servers protected by firewalls and access controls.
We use Firebase Authentication and PCI DSS–compliant payment gateways.
Access to personal data is limited to authorized employees only.
Regular audits are conducted to prevent vulnerabilities and unauthorized access.
However, no system is 100% secure. Users are advised to keep their device and login methods secure.
8. User Responsibilities
By using Easyroomnepal, you agree to:
Post only genuine, legal, and accurate listings.
Avoid sharing misleading, harmful, or illegal content.
Communicate respectfully with other users.
Not upload copyrighted or inappropriate material.
Report any suspicious activity or fake accounts immediately.
Easyroomnepal reserves the right to suspend or remove any account found violating our policies or laws.
9. Children’s Privacy
Easyroomnepal is not intended for children under 18 years of age.
We do not knowingly collect personal data from minors.
If you believe a minor has created an account, please contact us immediately — we will delete such data promptly.
10. Your Rights and Choices
As a user, you have the right to:
Access and review the personal data we hold about you.
Request correction or deletion of inaccurate data.
Withdraw consent for specific permissions.
Opt out of promotional messages.
To exercise any of these rights, email us at support@easyroomnepal.com. We will respond within a reasonable time frame.
11. Advertising and Analytics
We may display advertisements in the Easyroomnepal app to support our operations.
Ads may be based on your app activity, location, or listing interests, not personal identity.
We use analytics (Firebase, Google Analytics for Firebase) to improve app performance.
We do not track your browsing outside the Easyroomnepal app.
12. Data Transfer
All user data is processed and stored on servers located in India.
If transferred to another country for operational reasons, we ensure that your data receives the same level of protection required by Indian law and Google Play’s global privacy standards.
13. Policy Updates
We may update this Privacy Policy periodically to reflect new features, technologies, or legal requirements.
Any changes will be published in the app or on our official website.
We encourage users to review this page regularly.
Continued use of Easyroomnepal after updates means you agree to the revised terms.
14. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact us:
App Name: Easyroomnepal
Email: support@easyroomnepal.com
Phone: +91 77800 16796
Address: Bihar, India
We will take every reasonable step to resolve your concerns promptly.
15. Compliance Statement
This Privacy Policy complies with:
Google Play’s Developer Policy (Data Safety, User Data, and Privacy requirements)
Information Technology Act, 2000 (India)
Personal Data Protection Bill (India) (where applicable)
General Data Protection Regulation (GDPR) best practices
We are committed to transparency, lawful data handling, and user privacy protection in every aspect of the Easyroomnepal experience.